Welcome to Towsurfer.coms Online Secure Store where we offer big wave paddle and tow-in products and clothing. We are excited to announce a growing relationship with a few leading manufactures and distributors in the sport of eXtreme surfing. Together we have built what we feel will be a very user friendly online store for all our friends and customers.
Due to the variations of customer destinations and shipping arrangements in the USA and overseas, we want to avoid any inaccuracies in our shipping and handling charges with some of our larger and heavier products. Simply email us or call for shipping quote and we will be glad to assist. (805) 455-7073.
We except Visa, Mastercard, Checks and Money Orders for all transactions. Purchases are made directly through email or over the phone.
There will be a $30.00 fee for all returned checks. All items purchased with a check will not be sent out until your check has cleared.
Orders are processed daily.
Shipping is from Monday-Saturday's.
(Mon-Fri 9-5 and 9-12 on Saturday's).
Orders received Saturday, may be shipped the same day or will be shipped the next business day (depending on stock availability and where it will be shipped). We do not ship on Sundays or during U.S.A. national holidays. Unfortunately, we have no control over shipping prices however we have listed an average pricing table for shipping and handling by Standard Ground Delivery.
Shipping and Handling Rates:
Total Purchase, Shipping & Handling for all customers will vary depending on shipping destination, product and shipping company.
CA Shipping on BZ Rescue Sleds approximately $65.00
All other loations will be quoted per order.
CA Shipping on Jet Pilot Life Vests approximately $15.00
All other loations will be quoted per order.
Rates may change at any time. Heavy or large items may require additional shipping charges depending on final destinations. All above quotes are for Standard Ground Delivery.
For all out of USA and overseas orders, we will quote delivery charge. * Parcel Post (Sea Freight) allow 3 weeks to 3 months for delivery * Federal Express International Economy 2-3 days
We have 2 shipping alternatives for you to choose from. Via Standard Groud Delivery, or Express (via Fed Ex). We highly recommend that you plan your shopping to maximize your shipping fees. All orders are shipped certified/registered or with a tracking number. In the event that a package is lost enroute, it may take 6-8 weeks to track them. We do not ship to P.O. Boxes, or US Military APO and FPO addresses. For certain countries, please check with your postal office for any taxes and duties. Taxes and custom duties are your responsibility.
Please allow 1-3 weeks for Standard Ground Delivery.
Returns and Exchanges:
We hope and expect that you will be pleased with your purchase. However, if you would like to return all or part of your order for exchange or credit, please observe the following guidelines and instructions. All returns and exchanges will receive prompt attention, and we will make every effort to expedite the handling of your return request.
Returns and exchanges are accepted only within 30 days of the invoice date.
Conditions of Merchandise:
All items must be unused and in like-new condition: Clothing must be unwashed and videos/dvd's must be unopened, etc.
Return the item to Towsurfer.com with freight prepaid by a reliable carrier such as UPS Airborne or the US Postal Service. Insure the package if you want to guarantee it's safety.
C.O.D. and Freight Collect Shipping:
We will not accept packages returned to us C.O.D. or Freight Collect.
Once equipment or clothing has been used, it cannot be returned, or exchanged.
Items purchased may be returned for credit or exchange only within 30 days from the invoice date. General refunds are not excepted.
Final Sales: BZ Rescue Sleds:
There will not be any returns or exchanges excepted with BZ Rescue Sleds unless the product was sent damaged. You must return product within 30 days of invoice date. All sales are final once order has been placed.
All Interested Manufacturers-Distributors:
If you are interested in supplying products for our store, please contact us at: NewProducts@towsurfer.com
If you are interested in caring Towsurfer.com Clothing, contact us at: Retailers@towsurfer.com
Before any purchase is made with respect to Tow-In Gear & Equipment you are asked to read the Towsurfer.com Disclaimer, which is at the bottom of every viewing page. By making a purchase, you have agreed to the disclosed statement.
The Towsurfer.com Online store utilizes a 128-bit SSL Certificate for secure transmissions of all personal and financial information during the purchasing process. What this means is that all of your information is encrypted during the communication between your browser and the Towsurfer.com networks.
Towsurfer.com does not engage or participate in the disclosure of any personal information obtained through our Towsurfer.com Online Store.
For customer service you may e-mail us at, CustomerService@towsurfer.com or call us at (805) 455-7073.
Thank you for your business!
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